NEW DELHI : Even as medical experts have demanded a stringent central law to prevent violence on doctors, they also suggest that medical curriculum should include training for doctors to deal with various ailments and also how to deal with the patients, their family members, and media.
“In the medical courses, the students are not briefed and educated about how to deal with the patients and their family members appropriately. It seems of top importance now for the doctors to learn to deal with violent situations and this must be included in their curriculum as a short subject,” said Prof. (Dr.) Raju Vaishya, senior Orthopaedic Surgeon, Indraprastha Apollo Hospital, New Delhi.
Prof. Vaishya said that improvement in the communication skills of the doctors with patients and their family members would go a long way in improving the association with them and help in reducing violence towards the doctors.
Dr. Rahul Gupta, Director of Neuro Surgery at Fortis Escorts Heart Institute, said that most consultants in India are extremely busy and are flooded with patients. Hence, it is expected that the quality of healthcare may sometimes get compromised as the doctors attend a large number of patients in a limited time.
He said, “It conveys a perception of neglect and lack of satisfaction to the patient and their family members. The poor communication can quickly drive them over the edge.”
Heart specialist Dr. R. N. Kalra said that hospital violence must also be considered as a severe offence in law and must be subjected to strict consequences. Media persons must also be quite sensitive in reporting the healthcare institutions, as demonizing healthcare professionals without sufficient proof and verification leads to a negative impact on the medical profession.
“Harsh punishment of culprits of violence should be a part of the Central Law. Hospital safety measures including 3-layer security, CCTV, and limitation of entry of visitors should be well defined and enforced uniformly across the nation in all hospitals,” said Dr. RV Asokan, Hony, Secretary-General, IMA.