Mumbai based Multi- Specialty Dr LH Hiranandani Hospital has bagged the prestigious ‘Quality Beyond Accreditation’ Award at the recent AHPI Global Conclave 2020. The event was organized by the Association of Healthcare Providers of India (AHPI) in Bengaluru to honor the hospitals performing well in different parameters of quality healthcare.
Dr Shashikant Pawar said “The operations (day to day functioning at the Hospital) and quality go hand in hand, where the quality systems are the measures of the process efficiency.”
“We keep updating our hospital standard operating procedures periodically to have the process efficiency with involvement from each stake holder. We strive to go ahead in the quality management systems by constant monitoring & validation mechanism, by benchmarking with national and international standards, creating the benchmarks internally for clinical and non-clinical departments,” added Dr Pawar.
He further said that the hospital fosters the quality culture and patient centric approach. The key metrics being the patient satisfaction index score constantly keeping at around 4.4 out of 5, which is remarkable in a service industry, said Dr Pawar.